Take a look at the two photos in today’s blog. They are representative of screens which may appear on a computer. THEY ARE FAKE! Additionally, you may get an audio message relaying the same type of information which appears in these screens and telling you to call a number. Whatever you do, do NOT call the phone numbers associated with these fake messages. The people behind these messages are attempting to use Social Engineering to panic you into calling them. They will then tell you that your computer has all kinds of problems and, if you purchase their service, they will fix it for you. You do NOT need their service. Do NOT call them. If you call, they will try to show you the Administrative Event Log which has lots of errors. THIS IS NORMAL! Again, do NOT call them. Instead, follow this procedure:
- Shut down your computer. If you have to, hold in the physical button which you normally use to start your computer for 8-10 seconds until the computer shuts off.
- Wait 5 minutes.
- Turn your computer back on. If the FAKE warnings are gone, continue to use your computer and all should be well. If the messages are not gone, see step 4.
- Call us at 772-408-4425 or, if you’re a Remote Technical Support customer, log in so we can help you. (If you’re not already an RTS customer, you might consider becoming one!)
Again, these types of messages are FAKE. We just had a customer who did call and they wanted $700 to repair his computer. Don’t fall for it!
DO NOT CALL THE PHONE NUMBER IN THE MESSAGE.
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