Notes

Here are the comments you submitted on the file cards and here are my responses:

1)  "When loading pictures into EasyShare, Adobe Picture home page always shows up."
Do you have an Adobe Picture program on your computer?  Perhaps it came as a trial version and now they are trying to get you to buy it.  Your best bet:  if you're an RTS customer, come into Remote Support and I'll help you.

2)  "Almost everything.  I don't know enough yet."
Do any of us ever know "enough"?  Keep coming to seminars and reading our Question of The Week emails and build upon the steps you learn along the way.

3)  "Getting into my email from Bellsouth to IncrediMail."
Your settings have probably changed because Bellsouth is now ATT.  Come into Remote Support and we'll fix this!

4)  "Not knowing what to do about a problem. - not really understanding how to navigate in Publisher, as well as in Microsoft Word - when trying to do ad flyers."
My first response would be that you should definitely be using only Publisher for ad flyers.  Word is okay for processing but not great for ads, flyers, etc., even though Word comes with templates for those.  In either case, did you know that there are lots of free tutorials on Microsoft Office?  You can take this at your own pace any time of the day or night.  Why don't you take a few minutes and visit?  To check it out, click HERE.

5)  "The computer freezes intermittently."
As I mentioned at the seminar, there are many things which could cause this.  You should try to keep track of variables - does it always freeze when a certain program is being used?  does it only freeze when it's been on for a long period of time? You should try to note these things then come into Remote Support and let me have a look.

6)  "It is too slow and costs too much."
Well, I'm not sure what you consider to be "too much" as far as the cost goes but computers are the least expensive they have ever been.  As for being too slow, your computer may need more memory or it may have some problem which is slowing it down.  If you come into Remote Support, I can check it out!

7)  "Slowing down for an unknown reason - had to reboot to normal speed."
Do you leave your computer on all the time?  As I mentioned in the seminar, if you do that, you need to shut the computer off completely every 2 weeks or so.

8)  "There is a transparency feature in Publisher which shows on the screen but doesn't print."  (Frustration comment truncated for space reasons.) 
You should come into Remote Support and let me have a look. It may be that a setting needs to be changed.

9)  "Waiting to get online; screen goes blank; hour glass won't leave hour."
If you don't have our Remote Technical Support, you should definitely sign up.  (http://www.k-c-c.us/remote.html)  If you do have it, come into Remote and let me have a look.  There's a variety of things which can cause these problems and they may or may not be related!

10)  "Receiving videos off the web - they arrive in segments; dial up too slow."
Both frustrations can be resolved by getting high speed Internet!  You might also read our Question of the Week email about Video Buffering found HERE.

11) "That I don't know how to use it; need to know how to send pictures to email address; when you do what it prompts and it comes up an error."
First, keep coming to seminars! However, I would also recommend that you call us and take some one-on-one training.  We can get you headed in the right direction and, if you purchase a training plan up front, you can save money!

12) "My own memory - I forget commands/shortcuts, etc.; my impatience - I want it to do it NOW!"
Medical scientists insist that one of the ways to improve one's memory is to keep using your brain.  With that in mind, keep practicing commands and shortcuts that you learn.  Keep reading through our free tutorials and our weekly emails.  Keep at it!  As for your impatience - we're all pretty much in the same boat so you should feel solace in that you're not alone!

13) "When the computer freezes up and I can't clear the screen."
You might try the CTRL-ALT-Delete combination which may get you to the Task Manager.  From there, you may be able to shut down the program which has caused your computer to freeze.  If this problem keeps happening, you should definitely come into Remote Support and let us have a look!

14)  "Sometimes it is so slow bringing up the Home Page."
Are you using more than one tool bar?  Have you checked your Internet Speed?  (Learn how to do this my reading this past Question of The Week email: click HERE.)

15)  "When my computer tells me if I click on the box, it will clean up my desktop or my Outlook Express."
As we talked about at the seminar, these are two different items.  The desktop cleanup wizard does not exist in Windows Vista.  If you are using Windows XP and keep getting the prompt to run the wizard, you can turn it off by following the instructions found HERE.  As for the compression prompt in Outlook Express, this occurs once you've opened Outlook Express more than 100 times.  There is no way to turn it off; however, the log can be reset to 0 which means it won't appear again until you reach 100.  This "fix" involves editing the Windows Registry which is always dangerous.  If you'd like to have this done, please come into Remote Technical Support and allow us to do it for you.

There were a few other frustrations but they were similar to those listed above, so we're not going to duplicate them.