Cornucopia of Caution

yellow caution sign

For this post, I’m going to highlight some of the words of caution I’ve given customers over the last few weeks:

Warning Phone Messages * Neither Apple nor Microsoft will call you on the phone to tell you that there’s an issue with your computer or it’s not up-to-date. They will try to convince you to let them onto your device so they can “fix” the issue or at least “show you” what’s wrong. Anyone doing this is a scammer and you need to hang up.
Pop-up Warning Window * Just like phone messages, Apple and Microsoft will never cause a pop-up (with language meant to panic you) to appear on your computing device warning you of a problem and asking you to call or click.
Microsoft Office Enterprise Edition * This is one problem I’ve run across multiple times lately. People buy a new computer from me and when I go to reinstall their copy of Microsoft Office (which they have on their old machine), I can’t because they were using the Enterprise version of Office. Let me explain. Large companies often purchase Office Enterprise editions and licenses for their office computers. Some companies even allow workers to put the Enterprise edition on their home computers if they are using them for work. That’s fine until you leave the company. Now, your home computer is no longer on the work network and the Enterprise edition cannot be validated. Unfortunately, Microsoft will not allow us (Microsoft partners) to download Enterprise editions of Office onto home computers. As a result, a new version of Microsoft Office has to be purchased.
Unexpected Attachments * In the computer business, we used to say “don’t open attachments from people you don’t know.” As hackers’ skills have improved, we’ve been forced to change this saying: “don’t open any email attachments, even from someone you know, unless you were expecting it and you are sure it’s safe.”