It’s very common for Remote Technical Support customers to log in because their wireless printer is not printing. While Wi-Fi printers are nice – fewer wires, etc. – keeping them on your wireless network is not always easy. There are many reasons these printers can drop off your network and leave you without the ability to print.

One of these reasons is the first thing we look at when you log in – are you on a Private or a Public network. Depending on settings, if your Windows 10 computer switches to Public, you may not be able to print.

Even besides printing, there are other reasons you need to be aware of whether you’re on a Private or a Public network. I’ve created a video explaining the differences and what you need to look for. I hope you’ll take a few minutes to view: