To Skype Or Not To Skype!

You’ve seen Skype used on television shows and on news broadcast.  Perhaps you’ve even used Skype yourself.  Regardless, there are new features and changes in the Skype program.  In our free, 30-minute webinar, we’re going to explore how to use the newest version of Skype. The webinar is this Friday, September 21, 2018 at 12 Noon.  Remember, to sign up […]

iOS 12 Today!

For all you iPhone, iPad and iPod Touch users, a new operating system, iOS 12, is available today.  Yes, I’ve already installed it on my iPhone (at 4:00 a.m. today). The latest OS is full of new features.  More importantly, though, Apple has improved speed and security.  For instance, Apple says that the camera will open when you swipe upwards […]

Subscribe?

In my last blog post, I talked about YouTube Premium.  Today, I want to explain the process of subscribing to a YouTube Channel.  As I mentioned in the previous post, if you go to YouTube and search 4KCC (notice all capital letters) our channel will come up, usually at the very top of the search results.  You will see something […]

Are You Seeing Red?

YouTube is an awesome site with videos on any subject you can think of.  Here at Keystone Computer Concepts, we have our own YouTube Channel and we hope you’ll subscribe.  To find us, just search 4KCC in the YouTube search box! Of course, to host all the videos that YouTube does, they need to find a way to pay for […]

Flash In Firefox

If you visit a website in Mozilla Firefox and there’s a message that you need the latest Adobe Flash, you need to check it.  Adobe Flash is not built into Firefox so it’s possible it is actually an old version.  To check your Adobe Flash installation for Firefox, visit the test page by clicking the button here: When you get […]

Flash In Microsoft Edge

If you visit a website in Microsoft Edge and there’s a message that you need the latest Adobe Flash, you can assume that’s a mistake if your Windows Updates are current.  Since Adobe Flash is built into Microsoft Edge and can’t be updated separately, what the webpage is really telling you is that Adobe Flash is being blocked.  IF you […]

Flash In Google Chrome

If you visit a website in Google Chrome and there’s a message that you need the latest Adobe Flash, you can assume that’s a mistake if your Google Chrome browser is up-to-date.  Since Adobe Flash is built into Google Chrome and can’t be updated separately, what the webpage is really telling you is that Adobe Flash is being blocked.  IF […]

Gold!

I’m excited to announce that Keystone Computer Concepts has earned the Intel® Gold level as a technology provider! How did we do that?  We earned the Gold level by participating in Intel® training – webinars and online courses. What does it mean to us?  It means that we will have access to additional training and early access to the latest […]

I Can Do That?

Our next free, 30-minute webinar will be on Thursday, September 13, 2018 at 2:00 p.m.  The title of the webinar is “I Didn’t Know You Could Do That?”  We’ll be looking at five different things you can do in the computing world that might be unknown to you!  Be sure to join us for this fun time together.  (Remember to […]

Privacy In Search?

In yesterday’s webinar, “Search Like A Pro,” I indicated that I would share which search engine I recommend.  (If you missed the webinar, it’s at the end of this post. You can watch it now!) Google Search is, by far, the most popular search engine.  Microsoft’s Bing Search sometimes gets put down by some Internet users but, in fact, it’s […]

Copy Won’t Work?

Have you ever tried to copy something from a document or web page and not been able to do it?  Normally, if you highlight some text, you can either right-click and choose COPY or you can go to a menu and find COPY under the EDIT drop-down.  Sometimes, though, copying doesn’t work that way.  Still, it doesn’t mean you’re out […]

You Need One Of These

Wireless printers are great!  The printer can be in a totally different room than your computing device and you can still print to it! There are a couple of negatives, though, and one of those includes losing the printer from your Wi-Fi network.  We see this over and over.  Sometimes, it’s because you got a new modem and/or router.  When […]

Search Like A Pro – Webinar

The Internet is a wealth of information but getting to what you want/need can sometimes be frustrating!  We have a solution for you.  Join us on Wednesday, September 5, 2018 at 1:00 p.m.  We’ll be conducting a free, 30-minute webinar and we’ll be sharing lots of secrets for fast, efficient searching.  We’ll have you gathering information like a pro in […]

Printer Queues

This is the third blog post in a row about printers, so that gives you an idea of how many times our customers have issues around printing.  Today, I want to talk about printer queues.  For home users, the way a printer normally works is that you send something to the printer to print.  After it prints, it’s deleted from […]

Ink Cartridge Troubles

For me, even after all these years in the computer business, I find printers to be the most fascinating of all the computer peripherals.  It’s just amazing what they can do! We are fortunate here at KCC when it comes to printers.  We have three Xerox printers – one uses solid ink and the other two use laser cartridges – […]

Wet Paper?

Many times, people log into our Remote Technical Support service (support.4kcc.com) or they call us on the phone and complain about their printer paper jamming or coming out wrinkled.  They are often surprised by our questions: How long have you had the paper? Has it been sitting out unwrapped? Are you re-using paper that already had printing on it? Depending […]

Free Webinar

  Free Webinar! If you’re a Remote Technical Support (RTS) customer or you’re thinking about becoming one (and you should!), this free, 30-minute webinar will explain all the ins and outs of our new Remote software.  We’ve switched to a company called Bomgar.  They are the Cadillac of the industry and, although our leasing costs are higher, we believe you’ll […]

Modem Default Passwords

Lately, we’ve been seeing a disturbing trend from Internet Service Providers.  We have been encountering situations where the ISP has set up a new modem for a customer without really completing the task.  Although they may change the name of the Wi-Fi and the password associated with the Wi-Fi, they are leaving the modem password set to the default password.  […]

Upcoming Seminar

  Our summer break is just about over and our monthly live seminars resume.  If you live on Florida’s Treasure Coast, we invite you to our September Seminar entitled “I Am Not A Crook.”  We will meet on Saturday, September 8, 2018.  The seminar is from 10:00 a.m.-12 Noon and the cost is still just $8 a person to cover […]