{"id":2247,"date":"2019-05-20T12:03:37","date_gmt":"2019-05-20T16:03:37","guid":{"rendered":"https:\/\/www.4kcc.com\/blog\/?p=2247"},"modified":"2019-05-20T12:03:48","modified_gmt":"2019-05-20T16:03:48","slug":"se-via-phone","status":"publish","type":"post","link":"https:\/\/www.4kcc.com\/blog\/2019\/05\/20\/se-via-phone\/","title":{"rendered":"SE Via Phone"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1620\" height=\"1080\" src=\"https:\/\/i0.wp.com\/www.4kcc.com\/blog\/wp-content\/uploads\/2019\/05\/phonescam.jpeg?fit=640%2C427&amp;ssl=1\" alt=\"Close-up Of A Senior Man With Credit Card Using Landline Phone\" class=\"wp-image-2248\" srcset=\"https:\/\/www.4kcc.com\/blog\/wp-content\/uploads\/2019\/05\/phonescam.jpeg 1620w, https:\/\/www.4kcc.com\/blog\/wp-content\/uploads\/2019\/05\/phonescam-300x200.jpeg 300w, https:\/\/www.4kcc.com\/blog\/wp-content\/uploads\/2019\/05\/phonescam-768x512.jpeg 768w, https:\/\/www.4kcc.com\/blog\/wp-content\/uploads\/2019\/05\/phonescam-1024x683.jpeg 1024w, https:\/\/www.4kcc.com\/blog\/wp-content\/uploads\/2019\/05\/phonescam-600x400.jpeg 600w\" sizes=\"auto, (max-width: 1620px) 100vw, 1620px\" \/><\/figure>\n\n\n\n<p>In my post of January 31, 2019 &#8211; <strong><a rel=\"noreferrer noopener\" aria-label=\"The Weakest Link In The Chain (opens in a new tab)\" href=\"https:\/\/www.4kcc.com\/blog\/?p=783\" target=\"_blank\">The Weakest Link In The Chain<\/a><\/strong> &#8211; I talked about Social Engineering (SE).  While this post was aimed primarily at Social Engineering via the computer (fake pop-ups, phishing emails, etc.), I was reminded today by one of our customers that SE can occur via the phone, too.<\/p>\n\n\n\n<p>Here&#8217;s some of the information I received from my customer:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>         &#8220;At about 4:00 this afternoon (Sunday) I got a call allegedly from FPL saying our power would be turned off tonight because we hadn\u2019t paid an overdue $19.74.\u00a0 Supposedly we were on an auto-payment plan which required $19.74 more than the payment that I had recently made.\u00a0\u00a0 She said that we had been sent a letter April 3<sup>rd<\/sup> telling us of the required payment amount, and I thought I may have trashed it, thinking it was some offer of surge protection insurance. The female caller seemed to know our names, addresses, and recent payment amount.\u00a0 She said that to avoid power cut off I could make a payment at a payment center.\u00a0 Stupidly thinking I could get the billing matter straightened out tomorrow with the FPL office plus (knowing that no payment center would be open on a Sunday), in a frantic action I gave her our credit card number and more stupidly to confirm the credit card validity I also gave her my mother\u2019s maiden name and the last 4 digits of my SSN.\u00a0 She said that she was just in a 24 hour call center.<br> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Afterward, I checked our credit card account on-line and didn\u2019t see any unusual charges, but with my wife\u2019s encouragement, I called my bank\u2019s fraud line and discussed our concern about me possibly being scammed.\u00a0 They put an alert on our credit card account, and within an hour or two I got a notice that two suspect charges from Walmart.com for $291.87 and $291.87 had been blocked.\u00a0 I called the bank fraud line back and we cancelled that credit card. We have no liability and we don\u2019t have to file a fraud claim because the charges were not approved and posted to our account. The bank will over-night us new cards.&#8221; <\/p><\/blockquote>\n\n\n\n<p class=\"has-text-color has-vivid-red-color\"><strong> Whether it&#8217;s over the phone, at the front door or on the computer, there are always people around who will scam you, if you let them.  <\/strong><\/p>\n\n\n\n<p>Remember the three ways scammers use Social Engineering to take advantage of you:  1) they try to panic you;  they try to appeal to your willingness to help others; and, 3) they attempt to tap into your dreams and desires.  The key to avoiding these pitfalls: think before you act.  You can also call us and give us the opportunity to evaluate what&#8217;s really going on.<\/p>\n\n\n\n<p> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>In my post of January 31, 2019 &#8211; The Weakest Link In The Chain &#8211; I talked about Social Engineering (SE). While this post was aimed primarily at Social Engineering via the computer (fake pop-ups, phishing emails, etc.), I was reminded today by one of our customers that SE can occur via the phone, too. &hellip; <\/p>\n<p><a href=\"https:\/\/www.4kcc.com\/blog\/2019\/05\/20\/se-via-phone\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">SE Via Phone<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"SE Via Phone * Whether it's over the phone, at the front door or on the computer, there are always people around who will scam you, if you let them.","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[245,3],"tags":[],"class_list":["post-2247","post","type-post","status-publish","format-standard","hentry","category-scams","category-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SE Via Phone - 4KCC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.4kcc.com\/blog\/2019\/05\/20\/se-via-phone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SE Via Phone - 4KCC\" \/>\n<meta property=\"og:description\" content=\"In my post of January 31, 2019 &#8211; The Weakest Link In The Chain &#8211; I talked about Social Engineering (SE). 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