{"id":335,"date":"2018-10-15T13:43:07","date_gmt":"2018-10-15T13:43:07","guid":{"rendered":"http:\/\/www.4kcc.com\/blog\/?p=335"},"modified":"2022-09-13T10:59:23","modified_gmt":"2022-09-13T14:59:23","slug":"pet-peeve-1","status":"publish","type":"post","link":"https:\/\/www.4kcc.com\/blog\/2018\/10\/15\/pet-peeve-1\/","title":{"rendered":"Pet Peeve #1"},"content":{"rendered":"
\n
\"Man<\/figure>\n<\/div>\n\n\n

My pet peeve #1 – you would think it would be a customer losing or forgetting a password<\/a><\/span><\/strong>.\u00a0 Although that is frustrating, that’s not my #1 pet peeve.\u00a0 What is, however, is when information is not updated to recover or reset the password.<\/p>\n\n\n\n

Pet Peeve #1 Examples<\/h3>\n\n\n\n

For example:\u00a0 recently, I was setting up a new computer and when I went to add the email account, the password was unknown.\u00a0 No problem, we’ll just reset it!\u00a0 To reset the password, we can simply answer the security questions.\u00a0 Ut-oh.\u00a0 My customer could not correctly answer the security questions.\u00a0 “I set the questions and answer up a long time ago.\u00a0 I thought I knew the answers I gave years ago.”\u00a0 Unfortunately, the customer did not know the answers he gave years ago.<\/p>\n\n\n\n

Another example: the same scenario – password is unknown.\u00a0 When we went to reset the password, the company wanted to send an email with a link.\u00a0 “I haven’t had that email address in years!”\u00a0 We’re stuck once again.<\/p>\n\n\n\n

Final example: go to reset password and the company wants to send a link to my customer’s cell phone.  “I don’t have that cell phone number any longer.”  Boom!  We were in trouble once more.<\/p>\n\n\n\n

Why This Is Pet Peeve #1<\/h3>\n\n\n\n

When I run across this inability to reset a password, customers sometimes don’t understand why password backup methods are important. “I have all my passwords written down, I didn’t change it!” I hear that response often. Unfortunately, if his or her password was too weak, a hacker may have broken into their account and the hacker may have changed the password. If old information is in the account, resetting the password can be difficult and, sometimes, impossible.<\/p>\n\n\n\n

What You Need To Do<\/h3>\n\n\n\n

The point of my rant is that you need to log into important accounts (email, bank, Facebook, Instagram, Twitter, Apple, Microsoft, etc.) and check your security settings.\u00a0 Make sure that whatever method you have set up for recovery (email, cell phone, security questions) is current.\u00a0 You should do this today!<\/p>\n\n\n\n

Some Good News<\/h3>\n\n\n\n

As I’m updating this post in September of 2022, there’s some good news. Apple is now moving to eliminate passwords and replace them with passcodes<\/a><\/span><\/strong>. Microsoft has actually given users the ability to do away with passwords for some time. Google is also making progress towards the end of passwords. This is good news for all of us. Keep reading my blog posts for updates on this new movement to end the need for passwords.<\/p>\n","protected":false},"excerpt":{"rendered":"

My pet peeve #1 – you would think it would be a customer losing or forgetting a password.\u00a0 Although that is frustrating, that’s not my #1 pet peeve.\u00a0 What is, however, is when information is not updated to recover or reset the password. Pet Peeve #1 Examples For example:\u00a0 recently, I was setting up a … <\/p>\n

Continue reading Pet Peeve #1<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2,3,14],"tags":[90,91],"class_list":["post-335","post","type-post","status-publish","format-standard","hentry","category-info","category-security","category-training","tag-password-recovery","tag-password-recovery-options"],"yoast_head":"\nPet Peeve #1 - 4KCC<\/title>\n<meta name=\"description\" content=\"In this post, I share my pet peeve #1 - not that people forget passwords but that their backup information is out of date!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.4kcc.com\/blog\/2018\/10\/15\/pet-peeve-1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pet Peeve #1 - 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