Remote Support Log-In
Keystone Computer Concepts

We Speak English, Not Geek!

Media Suite 12 US Product page

Print Postage From Your PC

   Luggage Pros - Up to 70% Off Luggage


RemoteTechnical Support

Instructions:  Please read carefully!

1)  In the form below, please fill in your name and the nature of your computer problem.  If this is a quarterly checkup, just type "Quarterly" in the Description field.

2)  Click "Get Support."

3)  A remote software session will be initiated.  (No software is permanently installed on your computer.)  When the first pop-up window appears, please select RUN in Microsoft Edge, Internet Explorer and Safari for Windows; SAVE in Google Chrome and Safari For Mac; SAVE FILE in FireFox.  Please note: this first window does not appear in Opera.  

4)  In a few seconds, another window appears.  Please select RUN for that window, as well, if you are using Internet Explorer, Opera or Safari.  In Chrome, Safari for Mac and FireFox, you will first need to double-click the downloaded file from step 3, and then choose RUN.

5)  If a Firewall window appears, please allow us access through your computer's firewall. 

6)  In Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10, a window will appear which mentions "User Account Control" (UAC).  Click OK to this window. 

7)  In Windows Vista, click "Continue."  In Windows 7, 8, 8.1, and 10, click "Yes."

8)  Your computer will then connect to our system.  Once a connection is established, a permission window appears.  Please say OK. When the second window appears, please click YES. This will give us permission to work on your computer.

9)  If you use a password to log onto your computer, a screen will appear asking you to type in the password.  We cannot see your password, this simply stores it so we can restart your computer without your assistance.

10)  Once we are finished with the session, we will no longer have access to your computer.

Please enter your first and last names:
Brief Description of Problem:


Email us:
Email us

Hard drives fail every day.  Don't take chances with your valuable pictures and documents.  Use what we use here at Keystone Computer Concepts - Carbonite!
Protect your files with Carbonite Online Backup