This is the third blog post in a row about printers, so that gives you an idea of how many times our customers have issues around printing.  Today, I want to talk about printer queues.  For home users, the way a printer normally works is that you send something to the printer to print.  After it prints, it’s deleted from the queue.  But, here’s an important thing to know – printer queues work on a first-come, first-serve basis.  In other words, print jobs line up one after the other.  If the first job doesn’t print, nothing will print after that.  In the picture above, you can see 8 jobs in the print queue, none of which printed.  (The job names are out of focus on purpose so we don’t give away any information that our customer wouldn’t want shared.)  In truth, we’ve had people log into Remote Technical Support (RTS – support.4kcc.com) with over twenty jobs sitting in the queue.

Should you send something to the printer and it doesn’t print – stop!  Don’t bother sending anything else.  Instead, figure out why the job didn’t print.  Can’t figure it out on your own?  Then that’s a good time to log in to us and let us help you!