Today, I want to touch on remote support lies. As you most likely know, here at 4KCC.COM, we offer Remote Technical Support. In my blog, I have often talked about those fake support companies who rip off frightened and confused customers. In this post, I want to talk about a new twist in their deception.

What Is Remote Support?

Although I’m sure the great majority of my blog readers know about remote support, I’ll define it just in case. Remote support is the process of helping a computer user remotely through the Internet. There are many programs that offer the ability to log in to someone’s computer across the wide expanse of the Net. Some of these are built-in to the OS (Operating System) while others are apps that you install on your device.

Differences In Software

As I just mentioned, there are different apps that allow remote support. There are free programs like TeamViewer and there are paid ones like LogMeIn. Here at 4KCC, we use what I consider to be the Cadillac of remote software – BeyondTrust. No, it’s not free software. In fact, currently, it costs us about $4300 a year. However, it gives us more options than other software we have used in the past. More importantly, the BeyondTrust software offers far more security than most of the other programs available.

Remote Software Lies

If you’ve read some of my other posts, about fake remote support companies, you already know some of their lies. For good measure, I’ll review some of them:

• Your computer is notifying us of update issues and we need to fix them.
• There are foreign hackers on your computer.
• Your IP address is showing on the Internet. (It is but that’s not really an issue. Your house number probably appears on your mailbox, too, but that doesn’t tell anyone about who lives in your home or what you are doing inside.)
• Finances may be at risk.
• Your computer has a virus and if you turn your computer off, you’ll lose all your data.

The Newest Lie

Here’s a new twist we just heard of the other day. A customer was tricked into allowing a stranger onto his computer. The fake scammer, seeing our 4KCC icon on our customer’s desktop, told him that he was one of our technicians. In other words, he claimed he worked for us.

To Be Clear

Just so there’s no doubt in your mind, there are only three of us here at 4KCC working Remote Technical Support. There’s Caitlin who has worked for us for some time now and is very good and well liked. There’s my wife, Joyce, who finds time to work remotely with customers despite her heavy load of music-related obligations (Joyce is a professional musician, if you didn’t know.) and then there’s me, John. No one else works for us and anyone claiming so is just giving you a remote support lie. If there are any changes in our staff, we will let you know.