If you visit a website in Google Chrome and there's a message that you need the latest Adobe Flash, you can assume that's a mistake if your Google Chrome browser is up-to-date. Since Adobe Flash is built into Google Chrome and can't be updated separately, what the webpage is really telling you is that Adobe …
Author: John Grubb
I've been working on computers since 1983! I love helping people resolve their computing issues and sharing preventative measures, as well.
Gold!
I'm excited to announce that Keystone Computer Concepts has earned the Intel® Gold level as a technology provider! How did we do that? We earned the Gold level by participating in Intel® training - webinars and online courses. What does it mean to us? It means that we will have access to additional training and …
I Can Do That?
Our next free, 30-minute webinar will be on Thursday, September 13, 2018 at 2:00 p.m. The title of the webinar is "I Didn't Know You Could Do That?" We'll be looking at five different things you can do in the computing world that might be unknown to you! Be sure to join us for this …
Privacy In Search?
In yesterday's webinar, "Search Like A Pro," I indicated that I would share which search engine I recommend. (If you missed the webinar, it's at the end of this post. You can watch it now!) Google Search is, by far, the most popular search engine. Microsoft's Bing Search sometimes gets put down by some Internet …
Copy Won’t Work?
Have you ever tried to copy something from a document or web page and not been able to do it? Normally, if you highlight some text, you can either right-click and choose COPY or you can go to a menu and find COPY under the EDIT drop-down. Sometimes, though, copying doesn't work that way. Still, …
You Need One Of These
If you have a wireless printer, you need one of these! Wireless printers are great! The printer can be in a totally different room than your computing device and you can still print to it! There are a couple of negatives, though, and one of those includes losing the printer from your Wi-Fi network. We …
Special Message
Joyce , Kari and I (oh, don't forget Gus!) want to wish you a Happy Labor Day! Even though we are closed today, we are thinking of you! I came across this outstanding Labor Day video on YouTube and I want to share it with you. I wish I could say it was my creation …
Our New Remote Software
Webinar - 8-29-2018 If you're a Remote Technical Support customer and you missed our webinar which shows all the ins and outs of our new Remote software, you can view the recording from our YouTube channel. Just click below! https://youtu.be/AZpywBJtqbA
Search Like A Pro – Webinar
The Internet is a wealth of information but getting to what you want/need can sometimes be frustrating! We have a solution for you. Join us on Wednesday, September 5, 2018 at 1:00 p.m. We'll be conducting a free, 30-minute webinar and we'll be sharing lots of secrets for fast, efficient searching. We'll have you gathering …
Printer Queues
This is the third blog post in a row about printers, so that gives you an idea of how many times our customers have issues around printing. Today, I want to talk about printer queues. For home users, the way a printer normally works is that you send something to the printer to print. After …
Ink Cartridge Troubles
For me, even after all these years in the computer business, I find printers to be the most fascinating of all the computer peripherals. It's just amazing what they can do! We are fortunate here at KCC when it comes to printers. We have three Xerox printers - one uses solid ink and the other …
Wet Paper?
Many times, people log into our Remote Technical Support service (support.4kcc.com) or they call us on the phone and complain about their printer paper jamming or coming out wrinkled. They are often surprised by our questions: How long have you had the paper? Has it been sitting out unwrapped? Are you re-using paper that already …
Logging Into Your Modem
On Friday, we promised we'd post the instructions for logging into your modem. Well, here they are! Users of Microsoft Windows, click HERE. Users of Apple's iMac, click HERE.
Free Webinar
Free Webinar! If you're a Remote Technical Support (RTS) customer or you're thinking about becoming one (and you should!), this free, 30-minute webinar will explain all the ins and outs of our new Remote software. We've switched to a company called Bomgar. They are the Cadillac of the industry and, although our leasing costs …
Modem Default Passwords
Lately, we've been seeing a disturbing trend from Internet Service Providers. We have been encountering situations where the ISP has set up a new modem for a customer without really completing the task. Although they may change the name of the Wi-Fi and the password associated with the Wi-Fi, they are leaving the modem password …
Upcoming Seminar
Our summer break is just about over and our monthly live seminars resume. If you live on Florida's Treasure Coast, we invite you to our September Seminar entitled "I Am Not A Crook." We will meet on Saturday, September 8, 2018. The seminar is from 10:00 a.m.-12 Noon and the cost is still just …
Welcome To The New 4KCC Blog
Welcome to the new 4KCC Blog. We'll be sharing lots of info from the computer world so please come back often!