I have an iPhone X. One of the phone's features is facial recognition. It's great. I can unlock the phone and open apps just by staring at the phone's camera. It scans my face and, presto!, the phone or app is open. If someone other than myself tries to use the facial feature, the phone …
Author: John Grubb
I've been working on computers since 1983! I love helping people resolve their computing issues and sharing preventative measures, as well.
Secure Wi-Fi?
People often call or log into Remote Technical Support (https://www.4kcc.com/rts) asking for help with connecting to a Wi-Fi network. If you look at the picture above, you'll see the Wi-Fi networks that are in our shop. At the very top, where you see the icon that looks like a monitor with a cord, that's an …
Le·gal·ese
If you use any computer software (you are using some right now), you have agreed to the Terms of Use, also called the End-User License Agreement (EULA). You have probably seen one of these. You go to install software for the first time and the agreement will appear or a link for you to read …
Tablet Action!
First, let me apologize to the following computer users: Mac, Windows 7 and Windows 8 (8.1). Today's post is strictly about Windows 10. If you're a Windows 10 user and you're using a desktop computer or a laptop computer, you normally have a screen that shows your icons, etc. Just like the Windows desktop going …
Address Book Turmoil
One of the computing resolutions we listed in our January 1, 2019 blog post (http://www.4kcc.com/blog/2019/01/01/2019-begins/)was cleaning out our address book(s). Since our list first appeared, a number of people have asked us what method we use to get our address books in order. With this question in mind, we're scheduling a series of free webinars …
Security Questions?
In yesterday' blog post, (2019 Begins), one of the New Year's Resolutions I mentioned was: "Update my security questions, email address and/or phone number with all my online accounts like email, etc." A number of people told me they didn't understand what I was talking about. Thus, today's post! Many online accounts - such as …
2019 Begins
It's another new year and people have made or are making their New Year's Resolution list. In an effort to always help out, here's our computing Resolution list (we hope you'll adopt at least some of the items): Delete all the extra pictures I took with my phone so that I could get one good …
It’s Gonna Be A L-O-N-G Night!
Today is a pretty interesting day! This is one of those days where you should really do some searching to gain knowledge about the shortest day of the year. In Bing, search "winter solstice" without the quotation marks. If you prefer Google search, use the same term. No matter which search engine you use, you'll …
FYI
Here are the Holiday hours for Keystone Computer Concepts: Monday, December 24, 2018 - Christmas Eve * 9:00 a.m.-12 NoonTuesday, December 25, 2018 - Merry Christmas! * ClosedWednesday, December 26, 2018 * ClosedThursday, December 27, 2018 * 9:00 a.m.-12 NoonFriday, December 28, 2018 * ClosedMonday, December 31, 2018 - New Year's Eve * 10:00 a.m.-4:00 …
The Times They Are A-Changin’
Granted, the title of this post could be referring to the 1964 Bob Dylan hit song. But, alas, it's not. Although I try to present a webinar a week, I've discovered with my latest offering, "Greeting Card Possibilities," that everyone is just too busy during this holiday season. Normally, we have as many as 50 …
Tie A Yellow Ribbon
All right, I admit it. The ribbon isn't yellow. Also, I'm not talking about a ribbon you can tie around a tree. What I am sharing today has to do with the ribbon you'll find in Microsoft Office products. We used to call those items at the top, toolbars. But, for a number of years …
Bad Anti-virus?
FAKE VIRUS WARNING The proliferation of fake webpages is mind-blowing! Fake pages like the one above seem to be popping up everywhere. Many will warn you to NOT turn off your computer. These messages will attempt to panic you into making the mistake of calling the number listed or clicking on a link. Customers often …
ZAP!
Yesterday morning, Joyce and I were both in the office working away on our computers. We had people in Remote and all was well. Suddenly, we couldn't go anywhere - not on the people's computers in Remote and not on our on computers. No need to panic, this happens from time to time and we …
Keeping An Eye On Your Pets
People who attend our seminars or those who join us for online webinars, often hear me talk about the cameras we have in our home. These cameras allow us to keep an eye on our Cairn Terrier, Gus, when we're away from the house. We're able to use our smart phones to turn and tilt …
Webinar Moved
Our webinar for today, GreetingCard Possibilities, has been moved to Wednesday, December 19, 2018 at 11:00 a.m. We apologize for any inconvenience. If you'd like to sign up for this webinar, please click HERE.
(Really Good) Fake Emails
It's the holiday season and over the last few days, my Inbox as been inundated with fake emails. Above is a screenshot of one I've received a number of times. For those that don't attend our live seminars, let me point out a few reasons this email is fake. First, if I have an Amex …
Package Thieves
Photo credit: ABC News It can happen any time of the year but the holiday season seems to bring out more package thieves than usual. I talked about this subject at our seminar this past Saturday but it's important enough to pass on the info to everyone. Our kids in Austin belong to a neighborhood …
Joyce’s Internet Pet Peeve
If there's one way a website can aggravate Joyce, it's by automatically playing music or voice when she visits the page. I'm willing to bet you've had the same experience. You visit a webpage and without you asking, a video starts playing or an audio recording starts pouring out of your speakers. What can you …
Early Close Today
Due to tonight's performance of "The Mercy Manger," Keystone Computer Concepts will be closing at 4:00 p.m. We apologize for any inconvenience this may cause! If you're on Florida's Treasure Coast, why not come and celebrate with us? We start at 7:00 p.m. tonight and tomorrow night. We're at Trinity United Methodist Church, 2221 NE …
R.I.P. President Bush
Today is a National Day of Mourning, as it should be. Whether you voted for George H. W. Bush or not, you cannot deny his lifetime of service to our country. President Bush's Washington funeral is today at 11:00 a.m. and you can watch it on your TV and on your computing devices.
Windows 10 Recovery – Part 4
Above is a screenshot of the fourth Windows Recovery option. (If you missed the first three posts covering the other options, the link buttons are below.) This last option is called Fresh start. You can get to it by asking Cortana to open "recovery options." Once the new window opens, look at the bottom on …
Windows 10 Recovery – Part 3
This is the 3rd blog post in my series on the ways to recover Windows 10 should something go astray. In the first post (https://www.4kcc.com/blog/2018/11/30/oh-no-2/), we talked about system restore. In the last post, (https://www.4kcc.com/blog/2018/11/30/windows-10-recovery-part-2/), we explained what happens when you reset Windows 10 and how careful you need to be. In today's post, we're …
Windows 10 And Windows 11 Recovery – Part 2
In the last post, I explained the first method of trying to fix a Windows 10 or a Windows 11 problem - System Restore. (https://www.4kcc.com/blog/2018/11/30/oh-no-2/ Other Recovery Options Windows 10 and 11 give you several other recovery options, the first one is "Reset this PC." When you use this option, you are given a choice …
Continue reading Windows 10 And Windows 11 Recovery – Part 2
Oh, No!
My apologies to my Mac customers and friends as this post is strictly about Windows 10! Earlier this week, I had a customer log into Remote Technical Support (https://www.4kcc.com/rts) and their computer looked like it had just come out of the box. Just about every program that had been installed was missing except for those …
A Long, Long Time Ago
A long, long time ago, I was working in Windows 3.1. I was using a program called CorelDraw. (I still use it!) In CorelDraw you can create vector projects. (The explanation of that will be for another blog in the future.) I was just learning the program so the project was going slowly. I was …
Push The Save Button
One of the complaints I hear often is that a customer will spend some time writing a document or creating an email only to have it disappear. This is annoying and frustrating, of course! In the early days of computers, this happened to me often. I decided that I didn't want to deal with the …
Parking And Smart Phones
We just got back from Austin and I want to tell you about another smart phone technology we used while away. When we went into downtown Austin to watch the Chuy's Children's Parade (click on the name to visit their website), we used our smart phone to pay for parking. I simply texted the number …
Avoid Skimmers
On our trip to Austin this week, every time we stopped for gas, I thought about gas pump skimmers. You know what those are, right? Skimmers are devices that crooks place on gas pumps (and ATMs, too.) that will record your card and other information when you use your debit/credit card to pay for gas. …
Black Friday * Cyber Monday
One of the ways websites stay in business is by having ads on them. Here at Keystone Computer Concepts, we also have ads to help with the cost of running our online business and websites. Unlike many other websites, though, we don't put up just any ads. We become affiliates for the companies we use …