Snipping Tool vs Snagit

Snipping Tool vs Snagit – Let’s Start With The Snipping Tool In Windows 10 and 11, there’s a tool called the Snipping Tool.” You use it to do advanced screen capturing, i.e. take a screenshot. You can capture an entire window or part of one. Either way, once you have the picture, you can do some different things with it. […]

Microsoft PowerToys

Microsoft PowerToys – have you ever heard of it? You did if you attended our November 19, 2022 seminar! I shared this app and showed some of its features. If you were there, this will be a good review. If you did not attend, then this may be all new information for you! Microsoft PowerToys – What It Is? PowerToys […]

Let’s Talk About View Settings

View Settings – they’ve been around forever. For Windows users, they’ve been around since Windows 95. Still, customers log in to our Remote Technical Support because they don’t understand why they can’t find something on their computer. As soon as we change the view, helping them is easy. What Is The Option Called View Settings? Both Windows PCs and Apple […]

Cool Backgrounds

When I’m conducting a live seminar (remember the pre-coronavirus days?) or when I create a YouTube video, people often comment about the desktop backgrounds I use. For instance, the picture above is a pretty neat background of a vinyl record and the player it’s sitting on. Oh, I know some people use one of their own pictures for the desktop […]

I Recommend These…

People often ask me what books I recommend when it comes to computing devices. I have a number of them I really enjoy and/or find helpful for my customers. In this post, I’m sharing fourteen of them. This array covers everything from computer history to Windows 10 and both Bill Gates and Steve Jobs. There is a plethora of knowledge […]

Don’t Do It

I am sometimes amazed when I read blog posts from some of the online “media giants.” This morning, I skimmed one such post. In the writing, the writer was explaining how you can upgrade your Windows 7 computer to Windows 10 for free. If you are still using Windows 7 and think this is a possibility, here’s all I have […]

Hello, It’s Google Calling – NOT

For years, I’ve been preaching about phone calls and pop-ups that purport to be from Microsoft and/or Apple. It’s been over three years since I first posted a video warning about these scams. (See the video below. If you’ve never watched it, you should.) Since that time, I’ve written Question of the Week emails about this issue, I’ve preached about […]

Multiple Clocks

There are many great features about the Internet. One of those is the ability to almost instantly interact with people all over the globe. Language isn’t a barrier as there are translator apps that allow you to communicate with people when you don’t speak or write their native tongue. Access to others isn’t an issue, either, as we have Social […]

Keyboard Shortcuts Save Time!

Keyboard shortcuts can also save frustration! The real key, though, (pun intended) is remembering all the shortcuts or at least having a handy list nearby. There are keyboard shortcuts for your device’s Operating System (OS) and there are ones for individual apps, like Microsoft Office. If I was to list all the shortcuts in this one post, I’d definitely break […]

Taskbar Pins

If you’re a Windows 10 user, you should know how to pin a program or app to the taskbar. Why? Two reasons, actually! Programs and apps pinned to the taskbar require only one click to open. Many programs and apps pinned to the taskbar support jump lists. As for reason #1, of course, you can set your computer to open […]

Disappearing Icons?

My apologies to my Mac customers as this post is strictly a Windows thing! It’s only Tuesday and already I’ve had two customers call me this week because, when they turned their computers on, there were no icons showing. Although both of these customer’s computers are running Windows 10, this issue goes way back to Windows 95. For both of […]

Jump Right To It!

Today’s post is only for users of Microsoft Windows. I apologize to all my Apple users! One of the time-saving features that I see customers ignoring is something called “Jump Lists.” Jump Lists allow you to quickly open something you’ve opened recently and you can even pin something to the Jump List that you use from time to time and […]

Finding The Control Panel

Yesterday, when I was helping a customer with his computer, he watched as I went to the Control Panel in Windows 10. I then went to Programs and Features and removed a program. My customer said, “I looked all over for the Control Panel and couldn’t find it. I could always get to it in Windows 7!” It’s true, in […]

Learn Windows 10

With the end of support for Windows 7 in sight, more and more Windows 7 users are looking at Windows 10 for the first time. Many users refused to upgrade for free from 7 to 10 because, well frankly, like most of us, they hate change. However, as Bob Dylan wrote, “The Times They Are A-Changin’.” (I prefer the Peter, […]

Windows 10 Upgrade

At yesterday’s seminar, I mentioned that if you are running Windows 10 on your computer and don’t have the latest edition (Version 1809), you can get it manually. In other words, if you don’t want to wait for it to be pushed out to your computer, there’s a place to download and install it yourself. Before I share the link, […]

Tablet Action!

First, let me apologize to the following computer users: Mac, Windows 7 and Windows 8 (8.1). Today’s post is strictly about Windows 10. If you’re a Windows 10 user and you’re using a desktop computer or a laptop computer, you normally have a screen that shows your icons, etc. Just like the Windows desktop going all the way back to […]

Windows 10 Recovery – Part 3

This is the 3rd blog post in my series on the ways to recover Windows 10 should something go astray.  In the first post (, we talked about system restore.  In the last post, (, we explained what happens when you reset Windows 10 and how careful you need to be.  In today’s post, we’re covering one option that only […]

Oh, No!

My apologies to my Mac customers and friends as this post is strictly about Windows 10! Earlier this week, I had a customer log into Remote Technical Support ( and their computer looked like it had just come out of the box.  Just about every program that had been installed was missing except for those which came with the computer.  […]