Five Important Videos You Need To Watch

I want to share five important videos from our YouTube Channel. I realize this post will sound self-promoting but I promise you, it’s based on what we are seeing in Remote and hearing over the phone. Why Do I Have A YouTube Channel? There are a number of reasons I have a YouTube Channel. At the top of this list […]

Gmail Settings – Part 1

Back in September of 2020, in my post 3 Gmail Options You Didn’t Know About, I talked about a couple of Gmail settings. In reality, I barely touched the surface. With that in mind, we’re going to look at more Gmail Settings. Yes, I know everyone doesn’t use Gmail but a ton of our customers and readers do, thus this […]

My Computer Was Hacked

We often get phone calls from people telling us “My computer was hacked.” My response normally is, “Not likely!” What Probably Happened Why “My computer was hacked” Is Probably False Despite what you might think, hacking a home computer is rarely high on a hacker’s To-Do list. (He or she is far more likely to work at breaking into servers […]

Fifteen Computing-Related Rules You Should Follow

I want to review fifteen computing-related rules you should follow. If you’ve been a customer of ours for a long time, most of these should sound familiar. The same is true if you’ve been a blog subscriber for a while. Unfortunately, we see people all the time in Remote Technical Support who aren’t following some (or Heaven forbid, all) of […]

Spammer Tricks

Today, I want to talk about a number of spammer tricks we are seeing all the time. Have you read my post entitled “Fighting Spam” or watched my YouTube video named “How To Eliminate Spam/Junk Emails?” If you have, you probably know that I recommend marking spam emails “Spam” or “Junk” rather than just deleting them. Unfortunately, that’s not always […]

3 Common Email Mistakes

Are you making any of the 3 common email mistakes we see all the time? According to Statista, 306.4 billion emails were sent and/or received per day in 2020. Yes, you read that correctly – billions! With that in mind, it’s important that you eliminate mistakes with your email. You need to do this for the sake of security and […]

Email Basics You Should Know

In this post, I’m going to go over some email basics you should know. I apologize in advance for those of you who are well-versed in email terms. Still, we often have people who log into Remote Technical Support with email issues. Many of these problems could be resolved by the customer if they knew these basic facts. POP Vs. […]

They Still Exist

The 1967 movie starred George C. Scott and Michael Sarrazin (may they both R.I.P.) and was about a confidence man who defrauded people in the South. Appropriately, it was titled “The Flim-Flam Man.” While we rarely hear the term in this computer day and age, flim-flam men (and women) still exist. In fact, they are alive and well. Let’s look […]

Oh, The Old Typewriter Days

The younger generation reading these posts probably can’t relate to using a typewriter. But for those of us old enough, we may have some wonderful memories of pounding on those keys and hitting the return carriage. Those were the best of times and maybe the worst of times. How much white-out did we go through typing letter after letter? Oh, […]

Outgoing Email Locked?

In my post titled “The Importance of Being Junk,” I mentioned that we use the email-handling program called AWeber. I want to tell you about this program and explain why you might want to use it, too. Granted, this won’t apply to everyone who reads my blog but if you happen to be in one of the two situations I […]

The Importance of Being Junk

Although today’s post heading might sound a little like the play title by Oscar Wilde, the resemblance is just a coincidence. Okay, you caught me. It’s not by accident that the post’s title sounds eerily like Wilde’s The Importance of Being Earnest. I created it on purpose to get your attention. “What is this post really about?” I hear you […]

Eliminating Spam/Junk Email

“How can I get rid of all this junk email that I get every day?” I get asked this question all the time. Just this week alone, I had one customer email me the question and another asked me on the phone. In an effort to answer the question clearly and not have to repeat myself multiple times, I’ve created […]

This One Is Real

Often, when we see emails similar to the one above, they turn out to be fake. Scammers will make emails look like the real thing just so you’ll click and fall for their attempt to steal your money and/or personal information. Lately, we’ve had a number of people log in to Remote Technical Support with this email, asking if it’s […]

Last Look

This is my final post about the methods I used to handle 43,246 emails in my Inbox and take that down to 0 in just two weeks. (43,246 to 0 In Two Weeks) The final two steps I took were: 1) Sorting by who the emails were from; and, 2) creating folders. Let me expand on those two procedures. In […]

Email Sorting

In my post, “43,246 to 0 in Two Weeks,” I told you that I used various techniques to get my Inbox down to 0. One way I reduced the number of emails so rapidly was through rules. (See “Rules, Rules, Rules.”) Another method I used was sorting. Just about every webmail and email client gives you the ability to sort […]

Rules, Rules, Rules!

As I explained in my post titled “43,246 to 0 in Two Weeks,” email rules (also called filters) are used to handle emails via automation. In that same post, I said I would show how to create rules in some of the popular email programs. I’ve uploaded a video to our YouTube Channel showing the procedures for creating rules for […]

43,246 to 0 In Two Weeks

About three weeks ago, I looked at my Microsoft Outlook Inbox for my business account. Unbelievably, I had 43,246 emails, read and unread. I looked again a week ago, and I had 0 emails. In two weeks, I had “handled” just over 43,000 emails. Granted, you might not receive, on average, 400 emails a day like I do, but I’ve […]


Lately, we’ve been getting a lot of inquiries about email providers making customers use special passwords for third-party apps. To many people, this is verbiage they simply don’t understand. I’m going to try to clear that up for you. Let’s say you have a Comcast email address. If you open a browser and navigate to to view your email […]

Encrypted But Not Legit?

Those nasty scammers. They will do just about anything to try to steal your money. One of the things they’ve started to do is purchase security certificates for their bogus websites. They realize that most computer users have come to understand that the “s” in https:// stands for “secure.” A website is secure when everything transmitted from the site to […]

Dangerous Attachments

In the past view days, I’ve gotten dozens of emails similar to the one pictured above. The email subject always includes the word “Receipt;” the email comes from different addresses; and the email has an Excel spreadsheet attached. While you may be curious as to what’s on the Excel spreadsheet, even though you might suspect the email is a scam, […]

Address Book Mayhem

In a previous Question of the Week email, I listed a number of computing-related things you could do while stuck at home during the Coronavirus pandemic. One of those items was to clean out your address book. In the “old days” we used address books like the one pictured above on the left. Today, however, those books are almost obsolete. […]