In the computer world, the times they are a-changin'. Go ahead and watch this video of my favorite folk music group from my early years - Peter, Paul and Mary. What's Changing? While it is true that things change in the computing world every day, this post is about a specific change. I believe it's …
Category: Email
How To Control Your Email’s Inbox
Ever wonder how to control your email's Inbox? In this post, I'll show you how to keep things squared away with your email. Whether you receive 10 a day or 450 (like I do), these steps will help. Plus, I'm going to share something upcoming from Gmail and Yahoo that will aid in this pursuit …
Test Your Email Knowledge
In this post, I'm going to test your email knowledge, regardless of your email provider (Gmail, Hotmail, AT&T, Comcast, Yahoo, etc.). No, I won't be collecting your name or your score but I leave you to the honor system as to how well you do! Password When it comes to an email password, the easier …
Five Important Videos You Need To Watch
I want to share five important videos from our YouTube Channel. I realize this post will sound self-promoting but I promise you, it's based on what we are seeing in Remote and hearing over the phone. Why Do I Have A YouTube Channel? There are a number of reasons I have a YouTube Channel. At …
Gmail Settings – Part 1
Back in September of 2020, in my post 3 Gmail Options You Didn't Know About, I talked about a couple of Gmail settings. In reality, I barely touched the surface. With that in mind, we're going to look at more Gmail Settings. Yes, I know everyone doesn't use Gmail but a ton of our customers …
My Computer Was Hacked
We often get phone calls from people telling us "My computer was hacked." My response normally is, "Not likely!" What Probably Happened Why "My computer was hacked" Is Probably False Despite what you might think, hacking a home computer is rarely high on a hacker's To-Do list. (He or she is far more likely to …
Fifteen Computing-Related Rules You Should Follow
I want to review fifteen computing-related rules you should follow. If you've been a customer of ours for a long time, most of these should sound familiar. The same is true if you've been a blog subscriber for a while. Unfortunately, we see people all the time in Remote Technical Support who aren't following some …
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Spammer Tricks
Today, I want to talk about a number of spammer tricks we are seeing all the time. Have you read my post entitled "Fighting Spam" or watched my YouTube video named "How To Eliminate Spam/Junk Emails?" If you have, you probably know that I recommend marking spam emails "Spam" or "Junk" rather than just deleting …
3 Common Email Mistakes
Are you making any of the 3 common email mistakes we see all the time? According to Statista, 306.4 billion emails were sent and/or received per day in 2020. Yes, you read that correctly - billions! With that in mind, it's important that you eliminate mistakes with your email. You need to do this for …
How Tooltips Are Being Used For Phishing
It's important that you understand how tooltips are being used for phishing. First, I'll explain terms and then I'll outline the phishing process being used. Definitions Tooltips Are you familiar with the term tooltip? You probably see them all the time when you use a computing device but you might not know the term. Let's …
Email Basics You Should Know
In this post, I'm going to go over some email basics you should know. I apologize in advance for those of you who are well-versed in email terms. Still, we often have people who log into Remote Technical Support with email issues. Many of these problems could be resolved by the customer if they knew …
Scam Email Examples
I want to share with you some scam email examples. I get so many of them every day. Plus, we get lots of calls or Remote Technical Support log-ins regarding these types of emails. It just seems a good idea to share some of them. In each photo sample I post, feel free to click …
They Still Exist
The 1967 movie starred George C. Scott and Michael Sarrazin (may they both R.I.P.) and was about a confidence man who defrauded people in the South. Appropriately, it was titled "The Flim-Flam Man." While we rarely hear the term in this computer day and age, flim-flam men (and women) still exist. In fact, they are …
Oh, The Old Typewriter Days
https://youtu.be/ANaL80AsKVM The younger generation reading these posts probably can't relate to using a typewriter. But for those of us old enough, we may have some wonderful memories of pounding on those keys and hitting the return carriage. Those were the best of times and maybe the worst of times. How much white-out did we go …
Two More Brochures
As I mentioned in my post of January 21, 2021 (Our Most Popular Brochures), because of the Pandemic, we haven't had any live seminars. In fact, it's been a year since our last one! We hope we can hold a live event on the Florida's Treasure Coast in the near future! Also, as I mentioned …
I Have To Share Bad News With You-Email Scam
"I have to share bad news with you" is actually the first sentence from the email pictured above. (You can click on the image to see a larger, more readable version.) Lately, I've been getting about six of these a day. So far, we've had one customer log in to Remote Technical Support because they …
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Outgoing Email Locked?
In my post titled "The Importance of Being Junk," I mentioned that we use the email-handling program called AWeber. I want to tell you about this program and explain why you might want to use it, too. Granted, this won't apply to everyone who reads my blog but if you happen to be in one …
The Importance of Being Junk
Although today's post heading might sound a little like the play title by Oscar Wilde, the resemblance is just a coincidence. Okay, you caught me. It's not by accident that the post's title sounds eerily like Wilde's The Importance of Being Earnest. I created it on purpose to get your attention. "What is this post …
Will The Real FBI Email Please Stand Up!
https://youtu.be/B57ZGG9R7KY?t=968 In the video above, Melvin Purvis - the FBI Special Agent in charge of the Chicago bureau when John Dillinger was killed - tried to stump the To Tell The Truth panel. This is pretty interesting and you might want to watch it after you've finished reading this post! But first... Here are two …
Eliminating Spam/Junk Email
"How can I get rid of all this junk email that I get every day?" I get asked this question all the time. Just this week alone, I had one customer email me the question and another asked me on the phone. In an effort to answer the question clearly and not have to repeat …
This One Is Not…
In my post, "This One Is Real," I showed you a Yahoo email which, although it raises questions in some people's mind about its validity, is real. However, lately, I have been receiving emails like the one above (click on it to see a larger image). Like most of you, I'd be delighted if someone …
This One Is Real
Often, when we see emails similar to the one above, they turn out to be fake. Scammers will make emails look like the real thing just so you'll click and fall for their attempt to steal your money and/or personal information. Lately, we've had a number of people log in to Remote Technical Support with …
Last Look
This is my final post about the methods I used to handle 43,246 emails in my Inbox and take that down to 0 in just two weeks. (43,246 to 0 In Two Weeks) The final two steps I took were: 1) Sorting by who the emails were from; and, 2) creating folders. Let me expand …
Email Sorting
In my post, "43,246 to 0 in Two Weeks," I told you that I used various techniques to get my Inbox down to 0. One way I reduced the number of emails so rapidly was through rules. (See "Rules, Rules, Rules.") Another method I used was sorting. Just about every webmail and email client gives …
Rules, Rules, Rules!
As I explained in my post titled "43,246 to 0 in Two Weeks," email rules (also called filters) are used to handle emails via automation. In that same post, I said I would show how to create rules in some of the popular email programs. I've uploaded a video to our YouTube Channel showing the …
43,246 to 0 In Two Weeks
About three weeks ago, I looked at my Microsoft Outlook Inbox for my business account. Unbelievably, I had 43,246 emails, read and unread. I looked again a week ago, and I had 0 emails. In two weeks, I had "handled" just over 43,000 emails. Granted, you might not receive, on average, 400 emails a day …
Third-Party?
Lately, we've been getting a lot of inquiries about email providers making customers use special passwords for third-party apps. To many people, this is verbiage they simply don't understand. I'm going to try to clear that up for you. Let's say you have a Comcast email address. If you open a browser and navigate to …
Hacked & Attached!
Two days ago, Joyce and I separately received an email from one of our customers. It didn't look important to me so I didn't do anything with it when it arrived. Joyce, however, looked at the email and something told her it wasn't on the up and up. Yes, it was from our customer's legitimate …
Encrypted But Not Legit?
Those nasty scammers. They will do just about anything to try to steal your money. One of the things they've started to do is purchase security certificates for their bogus websites. They realize that most computer users have come to understand that the "s" in https:// stands for "secure." A website is secure when everything …
Banging My Head Against The Wall
There are times in the computing business when it does seem like I should just use the Stress Reduction technique outlined in the picture above. Earlier this week, in our Question of the Week email, I answered a question about my number one computing-related pet peeve. (If you haven't read the email, click HERE to …