Five Important Videos You Need To Watch

I want to share five important videos from our YouTube Channel. I realize this post will sound self-promoting but I promise you, it’s based on what we are seeing in Remote and hearing over the phone. Why Do I Have A YouTube Channel? There are a number of reasons I have a YouTube Channel. At the top of this list […]

Fifteen Computing-Related Rules You Should Follow

I want to review fifteen computing-related rules you should follow. If you’ve been a customer of ours for a long time, most of these should sound familiar. The same is true if you’ve been a blog subscriber for a while. Unfortunately, we see people all the time in Remote Technical Support who aren’t following some (or Heaven forbid, all) of […]

Ransomware Caused A Panic Which Caused A Gas Shortage…

Or, Why You Should Keep Your Computing Devices And Anti-virus Up-To-Date Even though I’ve talked about ransomware a number of times here in our blog, there were still people who really didn’t understand the term until Colonial Pipeline was hit. At that point, the company shut down their pipelines and they remained closed for almost a week. While the hackers/scammers […]

How To Avoid Smishing Scams

I suppose that before I explain how to avoid smishing scams, it might help to understand the meaning of the word “smishing.” Basically, smishing is phishing through text rather than email. All clear now? That definition works fine if you understand what phishing is. Okay, let’s go to the Mirriam-Webster dictionary to find out the full meaning of “smishing.” (Note: […]

They Still Exist

The 1967 movie starred George C. Scott and Michael Sarrazin (may they both R.I.P.) and was about a confidence man who defrauded people in the South. Appropriately, it was titled “The Flim-Flam Man.” While we rarely hear the term in this computer day and age, flim-flam men (and women) still exist. In fact, they are alive and well. Let’s look […]

Another Type of Covid-19 Scam

In several previous blog posts, I’ve talked about the online scams regarding Covid-19 (From The FBI, Coronavirus News). I referred you to both the FBI and the CDC regarding scams about virus cures and virus conspiracy theories. However, one of the areas I haven’t talked about is credit repair scams. For a large number of people, the Covid-19 pandemic put […]

Our Most Popular Brochures

Because of the pandemic, we haven’t had any in-person seminars. These training sessions are one place where I often hand-out computing-related brochures. I also distribute them when I speak at local organizations but that hasn’t been happening either. Of course, not everyone could attend these functions even if we were holding them. With that in mind, I thought I’d share […]

Scammers Have No Moral Compass

Here we are, in the midst of the worst pandemic in one hundred years, just trying to make sense of 2020. Finally, vaccines are beginning to appear to provide us a light at the end of the tunnel. For most of us, this fact is a reason to begin to celebrate. Unfortunately, for those morally deprived characters we call “scammers,” […]

Don’t Be A Mule!

According to the website Spana (, “Mules are one of the most commonly used working animals in the world, highly prized for their hardiness and docile nature.” Even though mules are hardworking and nice, the FBI doesn’t want you to become one. Huh? It’s true, the FBI just issued another warning in an effort to keep you from being tricked […]

Gift Cards Are The Clue

The picture above is an image of a Landry’s Gift Card. Landry’s – they have one of the best reward programs in the nation and their restaurant group includes some of our favorite name brands. Joyce and I go to Saltgrass Steakhouse, Bubba Gump, Joe’s Crab House, Landry’s Seafood, Mitchel’s Fish Market, Rainforest Café and on special occasions, either Chart […]

This One Is Real

Often, when we see emails similar to the one above, they turn out to be fake. Scammers will make emails look like the real thing just so you’ll click and fall for their attempt to steal your money and/or personal information. Lately, we’ve had a number of people log in to Remote Technical Support with this email, asking if it’s […]

Under Attack

Many activities take place on the Internet about which “regular” computer users have no clue. Oh, you’ve heard of the Dark Web – I’ve written about it here – but there is more going on behind the scenes than that. As an example, have a look at the screenshot above. It is a daily report I receive regarding this blog. […]

Frustrated and Saddened

Frustrated and Saddened I’m frustrated and saddened.  For more than three years, I’ve been preaching and warning my customers about tech support scams.  As recently as three days ago, in my blog post entitled “Soapbox,” I reiterated how fake pop-ups and unsolicited phone calls trick people into being cheated.  I shared the FBI report on Internet crime which showed computer […]

IC3 2019 Report

As I shared in my post, “Soapbox,” the FBI has released the Internet Crime Complaint Center (IC3) 2019 Internet Crime Report. While my “Soapbox” post was focused on Tech Support Fraud, I think it’s important to share some of the other information found in this compte ren·du. For the record, I’m not passing this information along to scare you; I’m doing […]